Privacy Policy

1. Who we are

PawPals is a pet-social mobile app that helps owners find playmates for their pets, keep health records organized, and get AI-assisted insights about their pet's wellbeing. PawPals is built and operated by Quantum Solutions. This policy explains, in plain English, what information we collect, why we collect it, and what you can do about it. If anything here is unclear, email us at aryan@quantumsglobal.com.

2. Information we collect

We collect only what the app needs to work:

• Account information. Your name, email address, and password when you create an account. We also store your notification and app preferences.
• Pet profiles. Details you enter about your pets — name, breed, age, weight, gender, temperament, and photos you upload.
• Health records you enter. Vaccination dates, heat cycles, medications, diet notes, and other records you choose to add to your pet's health timeline. You decide what to enter; we don't obtain this from your vet.
• Photos. Images you upload to pet profiles, chat, or community features.
• Location. If you enable nearby matching, we use your device's approximate location to find pets and services near you. Location is off by default and only used while you have the feature enabled; you can turn it off in your device settings at any time.
• Usage analytics. Basic, aggregated data about how the app is used — screens viewed, features tapped, crash reports — so we can fix bugs and improve the product. Analytics are not linked to the contents of your pet's health records.

3. How we use your information

We use the information we collect to:

• Operate the app: create your account, store your pet profiles and health records, and sync them across your devices.
• Generate AI health insights — for example, turning vaccine dates into reminders or weight entries into trend summaries (see the next section).
• Power matching and nearby features: suggesting playmates, and — only when location is enabled — showing pets and services near you.
• Send service emails: account verification, security notices, and important updates about your account or the beta. We don't sell your data and we don't send marketing email you didn't ask for.
• Keep the community safe: reviewing reported content and enforcing our community rules.

4. AI processing disclosure

Some app features use artificial intelligence to turn the health information you enter into plain-language insights, summaries, and suggestions. To do this, the relevant text from your pet's records is sent to Google's Gemini AI service, which processes it and returns the insight shown to you in the app.

We send only what's needed to generate the insight for your pet, and we ask you not to enter information about yourself that you wouldn't want processed this way. Gemini processes this data under Google's terms for its API, under which customer data is not used to train Google's publicly available models. AI insights are informational only — they are not veterinary advice, and you should always consult a qualified veterinarian about your pet's health.

5. Storage & security

Your data is transmitted over encrypted connections (TLS) and stored encrypted at rest. The PawPals backend runs on Vercel's infrastructure, which provides managed, professionally secured hosting with regular security updates. Access to production data is limited to team members who need it to operate and support the service, and every access is logged. No system is perfectly secure, but we design our systems so that a breach of one component doesn't expose your data in plain form, and we'll notify you promptly if anything ever goes wrong that affects you.

6. Sharing your information

We don't sell your personal information, and we don't share it with advertisers. We share data only with the service providers that help us run PawPals — our hosting provider (Vercel), our AI provider (Google, as described in section 4), and email delivery providers for service messages — each bound to process data only on our instructions. What other users can see is limited to what you make visible on public parts of pet profiles and community features; your health records are private to your account and are never shown to other users.

7. Your rights

You're in control of your data, and you can exercise the following rights by emailing aryan@quantumsglobal.com:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to fix information that's wrong or incomplete.
• Deletion — ask us to delete your account and the personal data associated with it. Deleting your account removes your pet profiles, health records, and photos.
• Portability — request your data in a machine-readable format you can take elsewhere.

We respond to all requests within a reasonable time frame, and in no case longer than 30 days. You can also delete most content directly in the app at any time.

8. Children's privacy

PawPals is not intended for children under 13 (or the equivalent minimum age in your jurisdiction), and we don't knowingly collect personal information from children. If you believe a child has created an account, email us and we'll delete it promptly. Pet profiles, of course, are about pets — we just ask that the humans creating accounts be old enough to agree to our Terms of Service.

9. International transfers

PawPals is available internationally, and our service providers — including Vercel and Google — may store and process data in countries other than your own. Where that happens, we rely on the safeguards those providers offer, such as standard contractual clauses, to make sure your data gets protection comparable to what your local law requires. By using PawPals, you acknowledge this transfer of data across borders.

10. Changes to this policy

As PawPals evolves during beta, this policy may change too. If we make a material change, we'll notify you in the app or by email before it takes effect, and we'll always update the "Last updated" date at the top of this page.

11. Contact us

Questions about this policy, or about how we handle your data? Email aryan@quantumsglobal.com, message us on WhatsApp at +91 88242 62233, or use the form on our contact page. We aim to reply within 24 hours.